Are Your Customers Aware of Your Energy Service Offerings?

by Andrew DeCastro | Aug 07, 2019

Flattening load growth is an issue for every utility and, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your customers may not be aware...

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New Strategies for Engaging the Selectively Engaged Customer

by Andrew DeCastro | Jul 23, 2019

The flattening load growth and search for new revenue channels is old news to utilities – the question now is: How do you engage customers?

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High Customer Service Standards and a Tested Contractor Network Results in a Great Total Home Warranty

by HomeServe | Jul 10, 2019

Experts agree that a shockingly large number of Americans have no savings to weather an unexpected expense.

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Niskayuna Couple Flooded with Support After Broken Service Line, Want to Change Law

by Mallory Moench | Jun 27, 2019

Photo: Paul Buckowski, Albany Times UnionCaryn Luna holds her son Joey Farone IV, three years old, outside their home near the site of a service line break on Tuesday, June 11, 2019, in...

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The Future of the Grid is the Future of Energy

by Andrew DeCastro | Jun 19, 2019

What does the energy industry of tomorrow look like? As more distributed energy resources and connected devices come online, the aging electrical grid may become more difficult to maintain....

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June is National Safety Month

by Andrew DeCastro | Jun 04, 2019

June is National Safety Month, a time intended to raise awareness about maintaining safety at home and at work. Electric and gas malfunctions can be hazardous, so this is a good time to review...

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A Customer-centric Approach to Energy

by Andrew DeCastro | May 29, 2019

Utilities are moving away from a one-way distribution model and their traditional role as energy providers. Instead, they are offering digital and Distributed Energy Resources (DER) services and...

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The Future of Energy Efficiency

by Andrew DeCastro | May 21, 2019

As more states commit to reducing greenhouse gas emissions – and some, like California, have ambitious goals – energy efficiency will be an important tool in meeting those goals. Additionally, as ...

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Cybersecurity Solutions in the Energy Industry

by Andrew DeCastro | May 07, 2019

As the traditional electric power grid evolves into a connected smart grid consisting of millions of interconnected devices and entities, the potential for malicious hackers increases...

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