Andrew DeCastro

Recent Posts

Improving Your Customers' Digital Experience

by Andrew DeCastro | Mar 11, 2019

The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart homes represent a largely untapped opportunity for utilities who master the...

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Customer Satisfaction: Why it Matters to You

by Andrew DeCastro | Jan 16, 2019

There is a strong relationship between customer satisfaction and return on equity in the energy industry, and, although the industry has seen year-over-year positive progress, the needle is only...

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Exploring Emerging Trends in the Energy Industry: Conferences and Trade Shows

by Andrew DeCastro | Dec 19, 2018

In the rapidly evolving energy sector, conferences are a great way to learn about various aspects of the field, as well as network with colleagues and find new vendors and suppliers. They can help...

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HomeServe Helps a Young Couple with a Major Repair

by Andrew DeCastro | Dec 04, 2018

Adam and Jennifer F. loved the first home they bought together, a historic 100 year old house in a quiet Wichita neighborhood – but they didn’t love the sewer line problems that came with it.

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The Buying Power of Millennials Continues to Impact Energy

by Andrew DeCastro | Nov 07, 2018

By 2025, Millennials will make up to 75 percent of the work force, as the next largest generation, the Baby Boomers, retire in droves. This means their buying power will only increase in the next...

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The Costs of Moving Forward With Grid Modernization

by Andrew DeCastro | Oct 24, 2018

We know that our energy infrastructure is out-of-date and customers are looking for varied and new services. However moving from the old model of simply supplying electricity to a burgeoning one...

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The Impact of Aging Energy Infrastructure

by Andrew DeCastro | Sep 26, 2018

Most energy customers don’t think about the electricity and natural gas that powers their appliances and heats and lights their home – unless there’s a problem.

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Smart Homes: Energy’s Next Frontier

by Andrew DeCastro | Aug 28, 2018

No one is quite sure what the next generation of smart homes will look like, but a great many of your customers want one – and energy utilities are uniquely positioned to lead the way, whether by...

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Online Utility Marketplaces Boost Engagement and Customer Satisfaction

by Andrew DeCastro | Aug 15, 2018

As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy services.  With a significant number of millennials now making energy...

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Value-Added Services Are the Way Forward for Utilities

by Andrew DeCastro | Aug 01, 2018

As state after state deregulates electricity, forcing utilities to offer lower prices to be competitive with retail providers, and more efficient homes and a growing interest in green technology ...

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